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Warranty

Warranty

The enclosed product is warranted to the original residential retail purchaser as long as the product remains in the original window.

Covered:
Lifetime: Entire product against manufacturing defects (i.e. a flaw in the product design, materials, or workmanship that causes the product to no longer function)

5 years:

All fabric

3 years:

Cords 

Including internal cords such as those found in cordless blinds

Not Covered:

Normal Wear and Tear

Any product that fails due to:

• abuse • exposure to salt air • improper installation • accident • extraordinary use

• improper operation • alterations • improper cleaning • misapplication

• damage from pests/insects/pets • improper handling • misuse

Costs associated with:

• product removal • transportation to and from the retailer • brand label removal

• product re-measure • incidental or consequential damages • product reinstallation

• shipping

In the event there are multiple blinds/shades in the same room, only the defective blind/shade

will be replaced.

To Report Shipping Damage:

If damage occurred during shipping, call and report within 7 calendar days or else you may

be denied credit for your damaged product.

To Obtain Service:

If you suspect product has a manufacturing defect in materials or workmanship:

                 1. Take a photo of the defect.

                 2. Email the photo with your ORDER # to [email protected]

Any unauthorized returns will not be accepted.

Warranty Remedy:

                 THIS SHALL BE YOUR SOLE REMEDY UNDER THIS LIMITED WARRANTY. If this product is found to

have a manufacturing defect in materials or workmanship, we will (at our discretion) do one of

the following:

• repair the product • replace the product • refund the cost of the product

                 Colors vary from lot to lot and may not exactly match sample swatch or previous purchases.

                 Discontinued items or color selections will be replaced with the closest equivalent current product. 

No agent, representative, dealer, or unauthorized employee has the authority to increase or alter the obligation of this warranty. This lifetime limited warranty supersedes any previous versions.

For all questions, please call (800) 863-6109 or [email protected]